Privacy Policy

Introduction

Connectedge Solutions ("we," "us," or "our") is committed to protecting the privacy of our website visitors, clients, and individuals whose data we process in the course of providing our marketing and BPO services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

Information We Collect

Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, job title, company name, and any other information you provide to us when you interact with our website, contact us for inquiries, or engage our services.
Client Data: In the course of providing BPO services, we may process personal data on behalf of our clients. This data may include customer information, employee records, or any other data necessary to fulfill our contractual obligations. We handle this data in accordance with our client agreements and applicable data protection laws.
Website Usage Data: We collect information about how you interact with our website, such as your IP address, browser type, device type, pages visited, and time spent on our website. We use cookies and similar tracking technologies to collect this data.
Marketing Data: We may collect information about your interactions with our marketing campaigns, such as email opens, clicks, and website visits. We use this data to measure the effectiveness of our marketing efforts and to personalize your experience.
Sensitive Personal Information: We do not generally collect sensitive personal information, such as race, ethnicity, religion, political opinions, health information, or sexual orientation. If we need to collect such data for a specific purpose, we will obtain your explicit consent.

How We Use Your Information

To provide and improve our services: We use your information to provide, maintain, and improve our marketing and BPO services, including to personalize your experience, respond to your inquiries, and provide customer support.
To communicate with you: We may use your information to send you marketing communications, service updates, and other information related to our services. You can opt-out of receiving marketing communications at any time.
To process payments: If you engage our services, we may collect and process payment information to facilitate transactions.
To comply with legal obligations: We may use your information to comply with applicable laws, regulations, and legal processes.
To protect our rights and interests: We may use your information to protect our rights, property, and safety, and the rights, property, and safety of our users and others.
For research and analytics: We may use anonymized and aggregated data for research and analytics purposes to improve our services and understand industry trends.

How We Share Your Information

Service Providers: We may share your information with third-party service providers who help us provide, maintain, and improve our services, such as hosting providers, payment processors, email marketing platforms, and analytics providers. We ensure that these providers have appropriate data protection measures in place.
Clients: In the course of providing BPO services, we may share your information with our clients as necessary to fulfill our contractual obligations. We only share the minimum necessary data and ensure that our clients have appropriate data protection measures in place.
Business Partners: We may share your information with our business partners to offer you products or services that may be of interest to you.
Legal Authorities: We may share your information with legal authorities if required by law or to protect our rights or the rights of others.
Mergers and Acquisitions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

International Data Transfers

As we provide services globally, your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your information during these transfers, in compliance with applicable data protection laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the following rights regarding your personal information:

Access: You have the right to request access to your personal information and to obtain a copy of the data we hold about you.
Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Erasure: You have the right to request that we erase your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Object: You have the right to object to the processing of your personal information in certain circumstances, such as when the processing is based on legitimate interests.
Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our data practices, please contact us at: support@theconnectedge.com